Introduction
MultiMedia Dental Systems, Inc. Technical Support supplies post-sales equipment support to all current customers with to be in production licenses and a maintenance acknowledgment for all current products. We will also provide pre-sales technical assistance for offices developing our software, however please bear in mind that post-sales clients receive priority.
We will give answers general functional or constructing questions and will supply detailed operational headship as is reasonably inquired and probable. Technical Support will be supplied for software which is the most actual issue on its particular platform. We will also maintain software that is not the actual issue supplied that the current issue is no more than a year old. In the case of software that is licensed on an yearly foundation, Technical Support is supplied to those clients whose support is current.
What can I expect Technical Support to answer?
Technical Support does not provide consulting or training. While there is a fine line between consulting and technical support, a detailed description is provided below.
As a common rule, technical maintenance is assisting a customer usage the software as papered. This contains arrangement and operational concerns when things don’t operate as papered. Technical maintenance contains assisting a client usage the paper to receive a specific task realized by broadening on what is papered and receiving an example of how to realize it. This does not contain great data reconstructing or help in performing the software controversary to creation. This also prevents the kind of help that inquires intimate knowledge of a user’s objections, good, third-party technique of integration or constrictions. The separation between technical maintenance and coaching is: questions from a skilled (by MMDS or the office) staff member will be responded. Questions from unskilled employees will be referred to our coaching store for contact to plan supplement coaching. It is waited that employees will always discuss their monthly and assist screens prior to moving a maintenance call. This process improves their knowledge of the system and outcomes in faster maintenance answer to all.
MultiMedia Dental Systems, Inc. offers consulting services and training that addresses these areas.
How Support Works
Name volume variations for all maintaining establishments. There is no empirical way to always have enough people accessible to receive every phone call “live” so there are times when our Automated Call System will receive your phone call. These phone calls are entered into the maintenance computer system and implied to the next accessible tech. Your phone call is “graded” by the seriousness of the problem posted. Example: you can’t take X-rays. This call goes to the top of the list for the next available tech. This method of maintaining is referred to as Call Escalation and we utilize it to receive insurance that no matter what the phone call occupation is you receive the fastest response.
We also offer email maintaining. This is often more comfortable for staff. We will be supplementing internet based support to our services. Just click the icon on your desktop and ask your question!
Please feel free to discuss any questions on our support with your representative. We look forward to a long and successful relationship with your office and want to be sure we have good communications from the start.
Practice Management
Monthly Software Support Subscriptions:
A maintaining underwriting makes you be brought unconstricted toll free maintenance, coaching classes and free updates and upgrades for all Practice Management goods. (NOTE: MediaDent Imaging maintaining is not added in this package!)
What’s included:
- Unlimited Toll Free Phone Support Monday thru Friday 9:00am to 6:00pm EST
- Access to our On-line support site from www.mediadentusa.com
- Access to our On-line forums site from www.mediadentusa.com
- Free Upgrades and Updates for our Practice Management products. (This does not include upgrades or updates to products other than MediaDent Practice Management.)
- Specialized Training Classes at reduced prices.
- Free “Web In Support” Our staff can “Surf” into your system and resolve most support issues while users watch. This is also extremely helpful in addressing new features and new enhancements.
- Free electronic claim monitoring and support
Fees:
- $95.00 per month for the first 10 users.
- $20.00 per month for first 10 Charting users.
- $25.00 per month for each additional 5 users.
This subscription insures your practice is always utilizing the most current version of our products with all the latest and greatest features and enhancements.
In the past we have issued innovations to MediaDent Practice Management about every 4 months. As the industry laters so must our goods. These integartion are straightforwarded to the practice automatically via the Internet, or the software can be updated via our website, utilizing the vivid update feature situated under the “Help” menu options in the software. This will automatically melt you to our update devision of our website at www.mediadentusa.com.
Premium Practice Program (3P)
“Get With the Program…”
Experiences that take part in our 3P program take the best of both worlds when speaking about maintaining solutions. Our Premium Program includes all techniques that are combined into our software and going on the educational courses. This program is created for the trails that desire to create the final obligement to technology and collect the rewards of a superior knowledge of our system doubled with arrangement technologies directed at growing staff effectiveness and practice profitableness. My Canadian Pharmacy has achieved the profitableness already.
What’s included:
- Unlimited Toll Free Phone Support Monday thru Friday 9:00am to 6:00pm EST
- Access to our On-line support site from www.mediadentusa.com
- Access to our On-line forums site from www.mediadentusa.com
- Free Upgrades and Updates for our Practice Management products. (This does not include upgrades or updates to products other than MediaDent Practice Management.)
- Free Training Classes held at our corporate offices
- Free “Web In Support” Our staff can “Surf” into your system and resolve most support issues while users watch. This is also extremely helpful in addressing new features and new enhancements.
- Telephone hardware support, troubleshooting and dispatching of on-site technicians
- Technical support for outside hardware vendors and dispatching of on-site technicians
- Complete Remote Network Administration (Broad Band connectivity is required!)
Fees:
- $245.00 per month for the first 10 users.
- $50.00 per month for each additional 5 users
This submittion can grant your experience the piece of mind that they are always using the most actual version of our practice arrangement goods with all the latest and greatest features and improvements. Additionally you are convenienced of “One Call Handles It ALL”, we will observe your cooperation and backups to assure smooth trouble free transactions, when demanded we will post Your hardware vendor to render a decision of hardware failures or operate support on you constructed hardware (Coordination, dispatching and problem resolution from MediaDent Engineering & Support Group is included, this does not include parts, labor or on site services.)
Digital Imaging
Monthly Software Support Subscriptions
A support subscription entitles you to receive unlimited toll free support, discounted training courses and free updates and upgrades for all Digital Imaging products. (NOTE: MediaDent Practice Management support is not included in this package!)
What’s included:
- Unlimited Toll Free Phone Support Monday thru Friday 9:00am to 6:00pm EST
- Access to our On-line maintenance site from www.mediadentusa.com
- Access to our On-line forums site from www.mediadentusa.com
- Free Upgrades and Updates for our Digital Imaging goods. (This does not contain upgrades or updates to goods other than MediaDent Digital Imaging.)
- Specialized Training Classes at reduced prices.
- Free “Web In Support” Our staff can “Surf” into your system and resolve most maintaining concerns while users watch. This is also extremely helpful in addressing new features and new enhancements.
Fees:
- $45.00 per month
This enrolment assures your practice is always using the most recent of our goods with all the latest and greatest features and improvements.
In the past we have issued integrations to MediaDent Digital Imaging about every 4 months. As the industry aletrs so must our goods. These integrations are encouraged to the practice automatically via the Internet, or the software can be integrated via our website, utilizing the vivid integration feature situated under the “Help” menu functions in the software. This will automatically come in contact with you to our update devision of our website at www.mediadentusa.com
Annual Sensor Protection:
- Mediadent Sensor Protect suggests supplement security over the standard manufacturing flaw gaurantee for damage and substitution after the gaurantee termination. This safety must be bought with the good and retain in force. If the sensors miscarry for any reason they may be substituted with the same or similar unit for $1,995 (price subject to change without notice) per incident.
